1. About us

Mcdodo is an international consumer electronics brand. iTech Smart Limited is the official distributor of Mcdodo in Bangladesh and operates this website, mcdodoofficial.bd. In these terms, “we”, “us” and “our” refer to iTech Smart Limited, and “you” refers to anyone who visits the website or places an order.

2. Acceptance of terms

By browsing this website or placing an order, you agree to these Terms & Conditions. If you do not agree, please do not use the website.

3. Products & pricing

• All products sold on this website are genuine Mcdodo products supplied through the official distributor.
• We try to show product images, specifications and colours as accurately as possible. Small differences in colour or packaging may occur.
• All prices are in Bangladeshi Taka (BDT). Delivery charges are added at checkout.
• Prices, offers and stock availability may change without prior notice. The price shown at the time you place your order is the price you pay.

4. Orders & confirmation

• After you place an order, we confirm it by SMS, phone call or email.
• Please make sure your name, phone number and delivery address are correct. We are not responsible for delays caused by incorrect information.
• We may contact you to verify an order before dispatch. If we cannot reach you, the order may be put on hold or cancelled.

5. Payment

We currently accept the following payment methods:

• Cash on Delivery: pay the delivery person when you receive your order.
• bKash and Nagad.

Card payment will be added soon. We never ask for your PIN or OTP. Please do not share these with anyone claiming to be from us.

6. Delivery

We deliver all over Bangladesh. Delivery charges are:

Delivery time is usually 1–2 working days inside Dhaka, 2–3 working days in Dhaka sub-areas, and 3–5 working days in district towns and villages, counted after your order is confirmed. Delays can occasionally happen because of weather, holidays or courier issues.

7. Inspection at delivery & returns

• You can check the product in front of the delivery person before accepting it.
• If you do not like the product for any reason, you may return it at the time of delivery by paying the delivery charge only.
• Once a product has been accepted, returns are handled under the Exchange and Warranty sections below.

8. Exchange

We will exchange the product free of charge if:

• You received the wrong product or a different model.
• The product arrived broken or damaged.
• The product has a defect or does not work as described.

Please contact us as soon as possible with your order number and photos or a video of the issue. In these cases, we bear the delivery cost.

9. Refunds

If you have paid in advance and we cannot deliver your order, for example because the product is out of stock or arrives late from our supplier, we will refund your payment within 7 to 10 working days.

When a refund is due to an issue on our side, we bear the delivery charge. Refunds are made through the original payment method or another method agreed with you.

10. Warranty

• Products come with an official warranty of 12 to 18 months, depending on the product. The warranty period is shown on the product page or packaging.
• For any warranty claim during the warranty period, please contact our service center using the details below.
• Please keep your invoice or order number, as it is needed for warranty service.
• The warranty does not cover physical damage, water damage, burns, misuse, or products that have been opened or repaired by anyone other than our service center.

11. Order cancellation

You can cancel your order before it is dispatched by contacting us. We may cancel an order if a product is out of stock, if there is a pricing error, or if we cannot verify the order. If you have already paid, you will be refunded as described in the Refunds section.

12. Accounts

If you create an account, you are responsible for keeping your login details secure and for all activity under your account. Please let us know immediately if you suspect unauthorised use.

13. Intellectual property

The Mcdodo name, logo, product images and all content on this website belong to Mcdodo and/or iTech Smart Limited. You may not copy, reuse or distribute them without written permission.

14. Limitation of liability

We are not responsible for any indirect loss or damage caused by the use or misuse of our products or website. Our total liability for any order is limited to the amount you paid for that order.

15. Governing law

These terms are governed by the laws of Bangladesh. Any dispute will be handled by the courts of Dhaka, Bangladesh.

16. Changes to these terms

We may update these Terms & Conditions from time to time. The latest version will always be available on this page with the updated date.

17. Contact us