1. Who we are

This website, mcdodoofficial.bd, is operated by iTech Smart Limited, the official distributor of Mcdodo in Bangladesh. In this policy, “we”, “us” and “our” refer to iTech Smart Limited. We are responsible for the personal information you share with us on this website.

2. Information we collect

When you place an order, create an account or contact us, we may collect:

• Your name, phone number and email address.
• Your delivery and billing address.
• Order details, such as products, quantity, price and order history.
• Payment details needed to confirm your payment, such as the bKash or Nagad transaction ID.
• Messages you send us for support, returns or warranty claims.

When you browse the website, we may also automatically collect basic technical information, such as your IP address, device and browser type, and the pages you visit.

3. How we use your information

We use your information to:

• Process, confirm and deliver your orders.
• Contact you by SMS, phone call or email about your order, delivery, returns or warranty.
• Provide customer support and after-sales service.
• Prevent fraud and fake orders.
• Improve our website, products and services.
• Send you offers or updates, only if you agree to receive them. You can opt out at any time.

4. Sharing your information

We do not sell, rent or trade your personal information. We share it only when needed to serve you:

• Courier and delivery partners: your name, phone number and address, so they can deliver your order.
• Payment providers such as bKash and Nagad, to process your payment.
• Our service center, to handle warranty and repair requests.
• Analytics and advertising partners such as Meta (Facebook) and Google: browsing and ad-performance data collected through cookies, as explained in the Cookies section.
• Authorities, when required by the laws of Bangladesh.

5. Payment security

• bKash and Nagad payments are processed by those providers. We do not see or store your account PIN.
• We will never ask for your PIN or OTP. Please do not share these with anyone claiming to be from us.
• When card payment is added, card details will be handled by a secure payment gateway and will not be stored on our website.

6. Cookies, analytics & advertising

Cookies are small files saved in your browser. We use them to keep items in your cart, keep you logged in, remember your wishlist and preferences, and understand how the website is used.

We also use the following third-party tools:

• Facebook (Meta) Pixel: helps us measure how our Facebook and Instagram ads perform and show relevant ads to people who have visited our website.
• Google services, such as Google Analytics and Google Ads: help us understand how visitors use the website, which pages are popular, and how our ads perform.

These tools may collect information such as the pages you visit, the products you view or add to cart, your device and browser type, and your approximate location. They do not receive your payment details. Meta and Google process this information under their own privacy policies.

You can control this at any time by blocking or deleting cookies in your browser, changing your ad preferences in your Facebook account settings, or using Google’s Ad Settings and the Google Analytics opt-out browser add-on. Some features, such as the cart and checkout, may not work properly without cookies.

7. How we protect your information

We use reasonable technical and organisational measures to protect your information, including a secure (HTTPS) connection and limited staff access. However, no method of sending or storing data online is completely secure, so we cannot guarantee absolute security.

8. How long we keep your information

We keep your information for as long as needed to complete your orders, provide warranty service, and meet legal and accounting requirements. After that, we delete it or keep it in a form that no longer identifies you.

9. Your rights

You can contact us at any time to:

• Ask what personal information we hold about you.
• Correct information that is wrong or out of date.
• Ask us to delete your account and personal information, unless we need to keep it for legal reasons or an active order or warranty.
• Stop receiving promotional messages.

You can also update your account details yourself from the My Account page.

10. Children

Our website is meant for adults. We do not knowingly collect personal information from children under 18. If you believe a child has shared personal information with us, please contact us and we will delete it.

11. Third-party links

Our website may contain links to other websites, such as social media pages. We are not responsible for the privacy practices of those websites. Please read their privacy policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date.

13. Contact us

If you have any question about this policy or your personal information, please contact us: